mono.net privacy policy

The official version of Mono Solutions ApS (Mono, Mono.net) Privacy is the Danish version (“Fortrolighedspolitik”). This is a translation for convenience purposes. Mono takes no responsibility for any errors or omissions in this translation. Mono also gives no warranty, express or implied, as to the accuracy, completeness or reliability of the translation. In case of conflict or discrepancy between this translation and the Danish version, the Danish version always has priority and shall prevail.

1. Introduction

This privacy policy addresses how Mono Solutions ApS (“mono.net” or “Mono”) uses and protects the information that you provide to mono.net, when you use www.mono.net and any related websites managed by, or on behalf of mono.net.

We at mono.net take your privacy seriously, and we remain committed to ensuring that your privacy is protected. Any personally identifiable information you provide to mono.net will only be used in accordance with this privacy statement.

The latest version of mono.net’s privacy policy is always available on this page. We encourage you to continuously check this page in order to ensure that you are up-to-date with the policy.

This policy was last updated August 2018.  

2. Acceptance

By using or accessing mono.net, you are accepting the practices described in this Privacy Policy.

2a. Notice to visitors from outside of the European Union
Be aware that the European Union (EU) and other countries may differ in their privacy regulations. Because mono.net and its servers are located within the EU, mono.net has written its Privacy Policy to comply with EU regulations. By using mono.net, you agree to the level of privacy protection set out in our Privacy Policy.

3. Data that Mono.net collects

3.a Data collected upon signing up for free trial

The first time you sign up at mono.net for a free trial subscription, we ask you for the following information:

• A site username

• A valid email address

• A password

This information will be used in order to create your account with Mono, and will provide you with a trial subscription of 14 days for a website. Your subscription will be connected to the given username in order for us to easily identify your site in our system. Upon signup, you will receive a welcoming email, a guide on how to get started, as well as information on how to administer your account going forward.

3.b data collected upon upgrading to a paid subscription

Should you wish to upgrade your free trial subscription to any paid subscription, we will require the following additional information:

• Your full name

• Company name

• VAT number (when relevant)

• Your address

• Payment card details

This information will be used for tracking payments for your subscriptions with Mono. Your private payment card details are not stored in our database. Our payment gateway partners (Teller and Quickpay) will, however, store the information required for your automatic billing (as per mono.net’s Terms & Conditions) on their secure servers.  

mono.net may retain the credit card type and the last 4 digits of your credit card number in order to help you identify the card used in the future.

Upon cancellation of your paid subscriptions with mono.net, none of your payment card details will be stored in our systems, nor will they be stored with our payment gateway partners (Teller and Quickpay). Information regarding previous subscriptions, as well as contact information will, however, still be available in our database after cancellation. Should you wish for mono.net to delete your account, your subscription history, your domains, your emails, your contact information, as well as your personal information (e.g. name, address), all you have to do is contact Mono Support at support@mono.net. For more information, see mono.net Terms & Conditions section 8.b.

3.c Data collected through contact forms

Upon filling out a contact form on mono.net, we will ask you for your personal information as well as your contact information. This is necessary in order for us to locate your account within our systems, and so that we may contact you with replies to your enquiries. Filling out a contact form will not automatically store your private information in our system – nor will it establish you as a customer, unless specifically requested by you. Furthermore, after an enquiry has been replied to, your contact information will not be used for further contact on Mono's part

4. What we do with the personal information we gather

The information that we collect and store relating to you and/or any services/products that are registered under your name is primarily used to enable us to provide and/or improve our services to you. We may use your information to:

• Improve our products and services.

• Send out email notifications and contact you by phone regarding service related issues, such as maintenance periods, billing issues, account expirations, and/or other service items that may impact our services.

• Send promotional emails and newsletters regarding special offers, news, product updates or other information, provided you have accepted these upon signing up. You may opt out of these emails at any time.

• From time to time, we use your information to contact you regarding market analysis.

• We reserve the right to occasionally share this information with our partners, when this is required in order to provide specific services and/or products ordered by you - including domains, email and SSL-certificates. We will never share any personal information to other companies or individuals with the purpose of marketing without your explicit consent.

4a. Third Party Services

We use a number of third party service providers to help us manage products and administer email communications with mono.net subscribers, including support inquiries, newsletters and marketing emails.

Any personal information disclosed through such correspondence will be governed by these third party vendors’ privacy policy.

4a. Communicating with Mono

Should you contact mono.net by email or by submitting a support ticket via your Mono Account Center, we may hold your contact details, or any additional information you provide to us, on record for future reference and use.

4c. Storing your personal data

Data provided by you to mono.net is stored on our secure servers. We do not store credit card details on our servers. Any credit card details given are stored on the secure servers of our PCI-certified payment gateway partners (Teller and Quickpay).

4d. Testimonials

We reserve the right to make public any recommendations of Mono and/or our services made by users on our websites, our social media platforms and/or in our newsletters. However, no identifying particulars (e.g. name) will be published without the user's consent. Should you wish for your recommendation to be removed from any of our platforms, please contact Mono Support on support@mono.net, or through your Account Center.

5. Security

Security is taken very seriously at mono.net. All user information stored by mono.net is stored in secure databases protected via a variety of industry-standard access controls. However, no company, including mono.net, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

Note: you are personally responsible for keeping safe and confidential any password we have given you, or you have chosen for any of your mono.net services